Just Support Privacy Policy

At Just Support, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, store, use, and share your information in accordance with the Australian Privacy Principles (APPs) and the NDIS Practice Standards.

What We Collect

We may collect personal and sensitive information such as:

• Your name, contact details, and date of birth
• NDIS number and plan dates
• Information about your support needs, goals, and preferences
• Medical or behavioural support information
• Emergency and nominee contacts
• Communications and notes related to your services

Why We Collect It

We collect this information so we can:

• Provide you with tailored NDIS supports and services
• Match you with the right staff and activities
• Communicate with you or your nominee
• Respond in emergencies
• Comply with legal and contractual obligations

How We Store It

Your information is stored securely using encrypted systems, password-protected accounts, and limited access controls. We retain only the data we need and regularly review our storage and privacy processes.

Who We Share It With

We will never sell or trade your information. We may share it:

• With your consent
• With staff supporting you, if necessary for your wellbeing
• With your nominee or guardian, as directed by you
• With NDIA or NDIS-related professionals
• When required by law or in case of serious risk or emergency

Your Rights

You have the right to:

• Access and review your personal information
• Request changes if your data is incorrect or outdated
• Withdraw consent for specific types of data use
• Ask us to explain how we’re using your data

To do any of the above, just contact us using the details below.

Feedback or Complaints

We’re here to listen. If you have questions or concerns about how your information is handled, you can:

Email: hello@justsupport.net
Phone: 07 3523 3571

If you’re still not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC).

Consent

By using our website and submitting your information, you agree to the terms in this Privacy Policy. We may update this policy from time to time — please check this page for the latest version.

Accessibility

If you’d like this policy explained in simpler terms, Auslan, Easy Read, or another accessible format, let us know. We’re happy to help.