Redefining Trust in Support Services
– Here’s How We’re Different
In the world of support services, many participants and their families are left feeling let down. Stories of unmet needs, unexplained costs, and providers who fail to deliver on promises have created an atmosphere of distrust. At Just Support, we understand this frustration—and we’re here to prove that genuine, compassionate, and transparent support is not just a promise but a reality.
When you choose Just Support, you’re choosing a team that’s dedicated to doing things differently.
What Makes Us Different
At Just Support, we pride ourselves on being more than just a service provider—we’re a community dedicated to empowering you and helping you achieve your goals. We understand that true support goes beyond meeting basic needs; it’s about creating a space where you feel seen, heard, and valued. That’s why our approach is holistic, weaving together emotional, social, and practical support to ensure every aspect of your well-being is considered.
Our dedicated Lead Pathfinder is here to provide counselling and emotional guidance, helping both clients and staff navigate challenges with compassion and clarity. Alongside this, our on-staff psychology student offers triage mental health support, ensuring that your emotional and mental health needs are prioritised as part of your care plan. We believe that mental well-being is essential to thriving, and we work tirelessly to integrate this into our services.
Our commitment to excellence extends to our team, who undergo ongoing training to stay at the forefront of best practices. We know that a well-trained, empathetic support worker can make all the difference, so we invest in our staff to ensure they’re equipped to offer you the best care possible.
Our Guild Hall is another way we foster connection and growth. It’s not just a space—it’s a community hub designed for creativity, social engagement, and skill-building. With access to a rich variety of crafts, games, and activities, you’ll find opportunities to learn, connect, and have fun in a supportive environment. And for those who enjoy gaming, our private Minecraft server provides a safe, moderated space for creative expression and social interaction, accessible to all clients.
We also understand that life is unpredictable, which is why we offer on-call support outside office hours. Whether it’s an urgent question or an unforeseen challenge, we’re here when you need us. Our team also provides comprehensive administrative assistance, taking care of bookings, activity planning, and staff coordination, so your focus can remain on reaching your goals.
To ensure your progress is visible and celebrated, we provide detailed progress reports that track achievements, highlight areas for growth, and outline next steps. These reports are designed to keep you and your stakeholders informed and aligned with your goals, offering transparency and accountability in everything we do.
At Just Support, every service is tailored to you, from personalised care plans to enriching group activities. Everything we do is designed to build trust, foster independence, and create opportunities for you to thrive. We’re not just your support provider; we’re your partner in this journey, and we’re here to help you overcome barriers, celebrate victories, and craft a life filled with possibility.
Understanding Our Service Costs
We believe in complete transparency when it comes to our pricing. Here’s what’s included in the cost of our services:
- Personalised, one-on-one care tailored to your NDIS goals.
- Access to Guild Hall activities, including crafts, board games, and more.
- Use of our board game library with over 100 titles to borrow or play.
- Participation in our private Minecraft server for creativity and connection.
- Activity Budget Initiative to encourage hobbies and outings.
- Detailed Client Progress Reports whenever required.
- Triage mental health support from our on-staff psychology student.
- Counselling and guidance from our Lead Pathfinder.
- On-call support for emergencies or urgent assistance outside office hours.
- Comprehensive administrative support for bookings, activity planning, and staff coordination.
- Ongoing training for staff to ensure high-quality, consistent care.
Every dollar is reinvested into our programs, staff, and community to provide you with the best possible support.
Let Us Prove We’re Different
At Just Support, we don’t just talk about trust—we live it in every interaction, service, and decision we make. We know that for many, the trust between participants and service providers has been eroded by unmet promises, inadequate care, and a lack of transparency. That’s why we’ve built our approach to support on a foundation of accountability, compassion, and innovation, ensuring that our actions speak louder than our words.
Our innovative programs are designed not just to meet your needs but to exceed expectations, providing opportunities for personal growth, connection, and independence. Whether it’s our creative activities at the Guild Hall, our Minecraft server for social engagement, or our mental health triage services, everything we offer is crafted to empower and uplift.
Transparency is at the heart of everything we do. We’re upfront about our pricing, what’s included in our services, and how we reinvest your funding into creating better outcomes for you. Whether it’s providing detailed progress reports, explaining how we align with your NDIS goals, or being available through on-call support, we’re committed to ensuring you’re informed and confident in the support you receive.
We understand why you might feel sceptical. Many of our clients have come to us after experiencing broken promises and inadequate care elsewhere. We don’t take your trust for granted; we see it as something to be earned through consistent, high-quality support that truly meets your needs.
At Just Support, showing you what true support looks like isn’t just a goal—it’s our commitment. Let us prove that you can rely on a provider who puts your goals, independence, and well-being first. We’re here to build a relationship that’s rooted in trust, respect, and the genuine desire to help you thrive.
Take the first step with us. Together, we can create a partnership that transforms your journey and helps you achieve the life you deserve.
