At Just Support, we believe in transparency when it comes to our pricing. We understand that support services can feel expensive, so we want to break down exactly where your money goes and why we charge what we do.
The Breakdown
We charge a daily rate of $67 per hour for support services, but that money does not just go straight into the pockets of our support workers. Every dollar we receive is carefully allocated to ensure the highest quality care, safety, and support for both our clients and staff. Here is how it is divided:
60% Direct Staff Wages Our amazing support workers are paid fairly for their work, with wages based on qualifications and experience. This ensures they are properly compensated for their skills, dedication, and the meaningful impact they make every day.
15% Insurances and Compliance We hold three different types of insurances to protect our staff, clients, and business. This ensures that every session is covered for liability, worker safety, and professional indemnity.
10% The Guild Hall and Activities Unlike many other providers, we reinvest in our community. The Guild Hall serves as a safe, engaging space where clients can participate in activities like board games, crafts, roleplaying sessions, and more, all included at no extra cost.
5% 24/7 Support Line and Admin Costs We offer a 24 hour phone line, providing access to support at any time. Our admin team also handles rostering, scheduling, and urgent changes to ensure seamless service delivery.
5% On Demand Reporting and Behind the Scenes Support Unlike private support workers, we include detailed session reports, incident documentation, and progress tracking at no additional charge. This ensures accountability, transparency, and ongoing advocacy for NDIS funding and goal achievement.
5% Training and Professional Development We invest in our staff through ongoing training, mentoring, and upskilling, ensuring they provide the best possible support while growing their own skills and expertise.
Included Travel 15km Per Shift Each shift includes 15km of travel at no additional charge, ensuring transportation is not a hidden cost for our clients.
Why Not Just Hire a Private Support Worker?
When choosing a private support worker, you might see lower hourly rates, but what is often missing are the hidden safeguards that ensure quality, safety, and long term reliability. Many private workers:
May not carry appropriate insurance, meaning if something goes wrong, there is no coverage.
May not provide session reports, which can impact funding reviews and tracking client progress.
May not have access to training or a support team, meaning their knowledge may not stay up to date.
May not offer backup or emergency contacts, leaving clients without support if they cancel last minute.
May not always be able to answer calls or respond to messages while on shift with other clients.
May not be flexible with shift hours, making it harder to tailor support to your needs.
If you have concerns, you may need to confront them yourself, which can cause undue anxiety and stress.
May not have verified police checks or certifications, potentially putting clients at risk.
At Just Support, we screen all workers, ensuring up to date police checks, certifications, and training. Private support workers can hide, lie, or falsify this information, creating unnecessary risk for clients.
Too often in online groups, we see concerns about price gouging, unfair rates, or support workers who start off great but become unreliable, leaving early while still charging full rates. As a family who has experienced these challenges firsthand, we built Just Support to set the standard for how support work should operate.
Yes, we charge according to the NDIS price guide, and we were initially reluctant to update our rates. However, with the ongoing costs of maintaining compliance, insurance, training, and providing extras like the Guild Hall and 24 hour support, it became a necessity.
As you can clearly see, we are not here to buy a yacht and sail away with government funding. We are here to make a real difference and ensure that quality support is given where it is truly needed.
Thank you for trusting us to provide quality, professional, and meaningful support. If you have any questions about our pricing or services, feel free to reach out!
